Should an urgent maintenance repair become apparent after Ray White Gympie’s office hours (being 9:00am – 5:30pm Monday- Friday), call the after hours Emergency Maintenance line – 0473 940 080 and include an SMS with details & photos of the issue. We endeavour to respond within 1 hour of your call, in most circumstances.
For clarification, please see the following link for information on what is classified as an urgent repair on the RTA’s website.
Should you be required to contact the SES for any weather related incidents, please be sure to email your property manager to advise them of these incidents.
SES contact number – 132 500
Emergency services such as Police, Ambulance, QFES and SES may be more appropriate in some situations. If you are in immediate danger, please call 000 immediately.
Only urgent maintenance items will be attended to after business hours. For a comprehensive list on what is deemed an urgent repair, you can review the RTA Website . Please bear in mind that, at times, parts or equipment may not be available over the weekend or on public holidays and may result in a small delay. The rental provider must action the repair within 24-48 hours of being notified, however extenuating circumstances cannot be helped in some instances and your patience and understanding is greatly appreciated.
Remember – if a tradesperson is ordered and no fault is found, or found to be renter fault/cause, the renter will incur the cost of the callout & other costs.
Below is a list of some troubleshooting tips that may be able to help you before reporting maintenance:
There’s nothing more annoying than a smoke alarm chirping intermittently or setting off at every hint of steam or burning toast. It’s not a good idea to disconnect or interfere with smoke alarms, even when they won’t stop beeping, because they need to function in an emergency. Instead of resorting to desperate measures, use these tips to troubleshoot next time your alarm is going off for no apparent reason
If you encounter any issues with your smoke alarms, please refer to the troubleshooting guide provided to you when you moved into the property. This guide contains helpful information on how to resolve common problems.
Alternatively, you can visit the Detector Inspector’s website for detailed troubleshooting tips and solutions HERE.
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Before reporting maintenance on a Hot Water Service, check….is the power switched on; has the power box tripped the switch or blown a fuse; is the pilot light on; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, the efficiency of the tank is less than in summer and the water will get colder quicker.
Usually it is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives.
From time to time you may find that your drains/toilets are slow to drain or become blocked.
Please be aware that Tenants responsibility includes due diligence in attempting to unblock the toilet by using a plunger as required/putting “Drano” or other natural solution (boiling water with bicarb & vinegar) down the drain to help clear & clean.
In Queensland, your water main shut-off valve is typically located at the front boundary of your property, near the street. It is usually housed in a small rectangular or circular box with a removable lid, which is marked “Water Meter” or “Water.” The box may be flush with the ground or slightly raised. If you are unable to locate it, checking near the front garden, footpath, letterbox or driveway is recommended
Have you replaced the globe? Check the power or fuse box. Ensure the power is on and the switch has not tripped. If the problem is not remedied, advise your property manager.
If your neighbours have also lost power contact the electricity provider in your area. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again, unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliances are located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please notify your property manager. Renters will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Ensure the circuit breaker is not off in the fuse/meter box.
Ensure to check if there is a cooktop/oven isolation switch usually located on the wall or in a powerpoint nearby, ensure it is on. Some ovens require the timer/clock to be set to enable the oven to start.
Make sure the clock/timer function has not been put on, and this is stopping the oven from working
Check that the manual override lever (which is usually attached to the chain which comes out of the motor and has a string and a handle attached) check that it has not been pulled and disengaged from the chain (when dis-engaged it allows you to open the door with a key or lift the door manually)
Check that nothing obstructs the doors.
Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
No metal objects are to be allowed in the pool as it could cause corrosion marks
No animals in the pool
Ensure regular testing of water to keep correct PH level, this helps prevent mold/fungus forming in the pool.
Regular checks of the pump to ensure the motor is working correctly and efficiently (making funny noises could be a forerunner to a problem).Leaking or pooling water at the pump could mean a cracked casing and will need attention.
Even if the pool is maintained for you, it is still part of your responsibility to keep a lookout for any problems.